Effective Date: 16-02-2026
Thank you for shopping with Hamid Stationer. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return within 24 hours (1 day) of receiving the order, only in the following cases:
- The product is damaged
- The product is defective
- The wrong item was delivered
- The item has a genuine issue
Return requests made after 24 hours of delivery will not be accepted.
2. Mandatory Proof for Damaged or Wrong Items
To claim a return for damaged, defective, or incorrect items:
- A clear video must be recorded while opening the parcel.
- The video must clearly show:
- The sealed package before opening
- The shipping label
- The product condition after opening
Without a proper parcel opening video, we will not be able to process the claim.
Photos alone may not be sufficient in certain cases.
3. Condition for Returns
To qualify for a return:
- The product must be unused
- The product must be in original packaging
- All tags, labels, and accessories must be included
- The original invoice or proof of purchase must be provided
We reserve the right to reject returns that do not meet these conditions.
4. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Customized or printed items
- Bulk discounted items (unless damaged or incorrect)
- Items returned without proper proof
5. Return Process
To initiate a return:
- Contact us within 24 hours of delivery.
- Provide your order number.
- Share the parcel opening video and issue details.
- Wait for approval from our support team.
Do not return any product without confirmation from our team.
6. Refund Policy
Once the returned item is received and inspected:
- If approved, the refund will be processed within 5–7 business days.
- Refunds may be issued via:
- Bank transfer
- Original payment method
- Store credit (if applicable)
Shipping charges are non-refundable unless the error was on our side.
7. Exchange Policy
If you prefer an exchange instead of a refund:
- Exchanges are subject to product availability.
- If the replacement item costs more, the customer must pay the difference.
8. Cancellation Policy
- Orders can only be canceled before dispatch.
- Once shipped, the order cannot be canceled.
9. Contact Us
For return or refund requests, please contact:
Email: info@hamidstationer.com
Phone/WhatsApp: 03082602890
Address: Street No 2 Dehli Colony karachi